Contacting KORG USA

316 S Service Rd
Melville, NY 11747
Product Support:
Customer Service:
Artist Relations:
Accounts Payable:

KORG USA is the official US distributor of KORG, VOX, Blackstar, Spector, Tanglewood, Sakae, Sequenz, Darkglass and Nu:Tekt products and offers customer service and product support to customers that purchased these products in the United States.

KORG USA is also the official Canadian distributor of Blackstar, Spector and Cole Clark products and offers customer service and product support to customers that purchased these products in Canada.

For support regarding products purchased outside the countries referenced above, please contact the appropriate distributor in your country using the links below.

KORG USA Customer Service (non-technical assistance, general information)

Phone : (631) 390-6800
Hours :Monday-Friday10:00am - 6:00pm

KORG USA Customer Service is available for assistance regarding any current promotions, dealer, service or warranty related inquiries as applicable to products sold or purchased in the United States.

Service Centers for Repairs

To contact a KORG authorized service center for repairs please visit

Warranty and repair of KORG products:

All warranty coverage is provided by the KORG distributor of the country that your product was purchased in. Products sold by unofficial or retailers outside your local distributor's territory may not conform to local specifications and will not be covered by your local distributor's warranty. If you are not currently located in the country where your product was purchased and require local repair, please contact the local KORG distributor for servicing information. Please note, if you require warranty coverage you must have your product serviced in the country where it was purchased even if this involves paying freight to and from that country. In this instance, please contact the dealer who originally sold you your KORG product to make the necessary arrangements. For more information regarding the KORG USA warranty, please click on the following link.

Parts Related Inquiries

Replacement parts can be ordered through any KORG USA authorized dealer as well as the parts companies listed below:

Parts is Parts

Amplified Parts

KORG Collection Software

For installation instructions click here.

KORG USA Product Support (usage/operational support & product information, non-repair)

KORG offers product support via e-mail for products sold or purchased in the United States.

As our support services will be in accordance with the manufacturer’s operating instructions, please refer to our extensive on-line support materials (Manuals, FAQs, videos,) for immediate information. Please understand that support and resources for older products may be limited.

Please be sure to check the Brand's site for on-line support materials by clicking here, for immediate answers to your questions before contacting Product Support directly.

In an effort to assist as many of our customers as possible, we are unable to provide 'How-To' support (i.e., sound design, personal tone questions, compositional inquiries, etc.) or act as a general training resource. We’re happy to address operational and functional inquiries related to your product and where possible, point you towards the appropriate documentation and resources for further assistance and learning.

To contact KORG USA Product Support, please click here.

KORG USA's Holidays

KORG USA's offices are closed in observance of the following 2024 holidays:
New Year's Day
January 1
President's Day
February 19
Memorial Day
May 27
Independence Day
July 4-5
Labor Day
September 2
Columbus Day
October 14
November 28-29
December 25
Join Our Korg USA Family
Sign up to get insider information on new Korg USA products, artists, deals & more.